We at Pooboo strive to ensure your complete satisfaction with every purchase. Please carefully review our refund and returns policy outlined below.
Return Eligibility
- Time Frame: You have 30 days from the date of purchase to request a return or refund. Unfortunately, we cannot offer a full refund or exchange after this 30-day period.
- Item Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Non-Returnable Items: Certain items are not eligible for return, including: perishable goods (food, flowers, newspapers, magazines), intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, and certain health and personal care items.
Return Process
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Return Address: Please do not return items directly to the manufacturer. Contact us for the correct return address.
Refund Conditions
- Partial Refunds: In some cases, only partial refunds may be granted. These situations include: books with obvious signs of use, opened media items (CDs, DVDs, software, video games, etc.), items not in their original condition, items that are damaged or missing parts due to reasons not attributable to our error, and items returned more than 30 days after delivery.
- Refund Processing: Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 30 business days.
Sale Items
Only regularly priced items are eligible for refunds. Sale items are considered final sale and cannot be refunded.
Exchanges
We only offer exchanges for items that are defective or damaged upon receipt. If you need to exchange an item, please contact us via email.
Gift Returns
- Items Marked as Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
- Items Not Marked as Gifts: If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.
Shipping
- Return Shipping Costs: You are responsible for paying the return shipping costs. Original shipping costs are non-refundable.
- Shipping Deductions: If a prepaid return label is provided by us, the cost of return shipping will be deducted from your refund.
- Shipping Insurance: For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Information
For any questions or concerns regarding our Refund and Returns Policy, please contact us.
By completing a purchase on our website, you acknowledge and agree to this Refund and Returns Policy.